01
Customer Support & Experience
Enhance satisfaction with multi-channel support — phone, email, chat, and social. Dedicated agents trained on your brand.
SUPPORT
Trusted BPO partner since 2014
Elevate your business with premium BPO solutions.
Focus on growth while we manage your operations with expertise and efficiency — from customer support to back-office and orders management.
- 12+
- Years experience
- 98%
- CSAT score
- 24/7
- Operations
ROX
Customer Experience ExcellenceWhy Choose Us
We manage your operations so you can scale with confidence.
📈
Scalability
Scale up or down in days — not months. Flexible teams sized to your demand.
👥
Expertise
Trained specialists across support, finance, HR, and operations — ready from day one.
🛡️
Quality Assurance
ISO-aligned processes, weekly QA scoring, and transparent SLAs you can trust.
🌐 Multilingual Support
Serve your customers in their own language.
Our agents deliver native-quality support across six core languages — so your global customers always feel understood.
🇬🇧English
🇪🇸Spanish
🇫🇷French
🇸🇦Arabic
🇩🇪German
🇷🇺Russian
Our Services
Everything you need to run lean.
02
Back Office Operations
Streamline efficiency with reliable data entry, payroll, HR support, and accounting services.
BACK OFFICE
03
Orders Management
Place, confirm, and track orders end-to-end — keeping customers updated and your fulfillment running smoothly.
ORDERS
Client Testimonials
Trusted by business professionals.
"Their customer support team became a seamless extension of our brand. Response times dropped 60% in the first quarter."
BS
Benny Sares
COO, Northwind Retail
"Reliable, accurate, and proactive. The back-office team handles our payroll and AP without a single missed cycle."
BV
Bailey Vollala
CFO, Cresta Logistics
"Orders are placed, confirmed, and tracked flawlessly. Our fulfillment errors dropped to near zero."
BW
Boler Wasler
Head of Ops, Atlas Retail
Ready to focus on growth?
Talk to a solutions architect and get a tailored BPO blueprint for your operation in under 48 hours.
- No long-term contracts
- Onboard in 2 weeks
- Transparent pricing
Services
Operational excellence, delivered end-to-end.
Three core practices designed to lift customer experience, streamline the back office, and keep every order moving.
🎧
Customer Support & Experience
Multi-channel support across phone, email, chat, and social — with dedicated agents trained on your brand voice and playbooks.
- ✓ 24/7 coverage across time zones
- ✓ 6 languages available
- ✓ CSAT, NPS & QA reporting
📊
Back Office Operations
Reliable execution of the tasks that keep your business running — accurate, auditable, and always on schedule.
- ✓ Data entry & document processing
- ✓ Payroll & HR support
- ✓ Accounting & reconciliation
📦
Orders Management
End-to-end orders handling — from intake and confirmation to tracking and post-delivery follow-up.
- ✓ Placing orders across channels
- ✓ Confirming with customers & vendors
- ✓ Real-time order tracking & updates
Solutions
Built for the industries you operate in.
Tailored BPO programs shaped around the workflows, compliance, and customer expectations of your sector.
Retail & E-commerce
Order management, returns, and multilingual customer care that keeps buyers coming back.
Logistics
Dispatch coordination, exception handling, and 24/7 shipment support.
Financial Services
KYC, reconciliation, and compliance-ready back-office support.
Healthcare
Appointment scheduling, patient support, and secure admin operations.
About
We run operations like they're our own.
ROX Customer partners with growth-focused companies to design, staff, and operate BPO programs that scale.
Since 2014, we've built delivery teams across customer experience, back-office, and orders management — helping brands operate leaner without compromising on quality.
Our model pairs trained specialists with transparent SLAs, weekly QA scoring, and multilingual coverage — so every customer interaction reflects your brand at its best.
Our Mission
Free growing companies from operational drag so they can compound what they do best.
Our Values
Ownership, transparency, and craft — in every conversation, ticket, and order.
Our People
A multilingual team spanning support, finance, and operations — trained on your playbook.
Blog
Ideas from the operations floor.
Playbooks, benchmarks, and lessons from running BPO programs at scale.
Customer Experience
Cutting response times without cutting quality
How multi-channel routing and QA scoring drove a 60% drop in average first response.
Back Office
Payroll cycles that never miss
The controls, checklists, and cadences behind an error-free payroll operation.
Orders Management
From placement to delivery: closing the loop
Why proactive order tracking beats reactive support — every time.
Operations
Scaling teams in days, not months
A flexible staffing model built for seasonal peaks and product launches.
Contact
Let's design your operation.
Reach our team directly. A solutions architect will get back to you within one business day.
Reach us directly
- 📞+971 55 564 3576
- ✉️hello@Roxcustomer.com
- 📍Dubai
United Arab Emirates
Office hours
Sun–Thu · 9:00–19:00 GST
Delivery centers operate 24/7.
Book a consultation
Tell us about your operation and we'll tailor a BPO blueprint.